Privacy Policy

Last updated: 2024

Japade ("we", "us", "our") is committed to protecting the privacy of everyone who visits this website or contacts us about our Tender Support Services. This policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Japade is the data controller responsible for your personal data in connection with this website. Our registered contact details are:

• Japade
• 145 Stokes Croft, Bristol, BS6 2FP, United Kingdom
• Email: [email protected]
• Phone: +44 117 374 3886

2. Personal Data We Collect Through the Form on This Site

This website includes a contact or enquiry form used by visitors seeking information about our tender support services. When you submit this form, we collect the personal data you choose to provide, which typically includes:

• Your name
• Your email address
• Your phone number, if provided
• Your organisation or company name, if provided
• The content of your message or enquiry, including any details about the tender or project you wish to discuss

We only collect the data you actively type into the form. We do not collect any hidden or automatically generated identifiers through this form.

3. Why We Process This Data

We use the personal data submitted through the form for the following purposes:

• To respond to your enquiry and provide information about our tender support services
• To assess whether we can assist with your specific tender or procurement requirements
• To maintain a record of correspondence for our legitimate business purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Legitimate interests (Article 6(1)(f)) — to respond to enquiries and manage our business relationships, where this does not override your rights and interests.
• Consent (Article 6(1)(a)) — where you have given consent for us to contact you, and in relation to the cookie described in Section 6 below.
• Steps prior to entering into a contract (Article 6(1)(b)) — where your enquiry relates to a potential engagement of our services.

5. How Long We Keep Your Data and Who We Share It With

We retain personal data submitted through the form for as long as necessary to respond to your enquiry and for a reasonable period afterwards in case of follow-up communication, typically no longer than 24 months, unless a longer retention period is required to comply with a legal obligation or to establish, exercise or defend legal claims.

We do not sell your personal data. We may share your personal data with:

• Trusted service providers who host our website or email systems, acting strictly on our instructions and bound by confidentiality obligations
• Professional advisers where necessary for legal or accounting purposes
• Regulatory or law enforcement bodies, where we are required to do so by law

We do not transfer personal data outside the United Kingdom. If this ever changes, we will update this policy and ensure appropriate safeguards are in place.

6. Cookies

This website sets only one cookie:

We do not use any analytics cookies, tracking scripts, or third-party session cookies on this site. No data such as Google Analytics identifiers, session identifiers, or cross-site tracking cookies are set.

Advertising measurement is only activated after you have given consent, and it operates solely on the confirmation page shown after certain actions on this website — not across the site generally.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within one month, in accordance with the UK GDPR.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Japade
• 145 Stokes Croft, Bristol, BS6 2FP, United Kingdom
• Email: [email protected]
• Phone: +44 117 374 3886

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.